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Service Delivery Manager

As a key business leader, our Service Delivery Managers focus on improving the way we deliver promises by supervising, supporting and improving the day-to-day operations of a whole Service Centre.

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Service Delivery Manager

As the right hand of our Service Centre Manager, you will help to deliver our promises by focusing on day-to-day operational activities. We’ve some big targets to meet, and as a Service Delivery Manager, you’ll ensure we achieve them by supervising and supporting your teams to do their very best, every day.

Whilst there’s a good degree of autonomy, you will also need to quickly pick up our policies and procedures around legal compliance, health and safety, security and our fleet, assets and people – in order to ensure that our service providers, Drivers and contractors comply too.

There is plenty of responsibility for someone who’s ready to build on their strong record of management in a distribution environment that doesn’t stand still for a minute.

  • The Role

    In this senior leadership role, you’ll plan, supervise and support inbound and outbound sorting and collection activity, and provide hands-on operational support on the shop floor to ensure solid compliance, resource planning, and shift handovers.

  • Personality

    Exceptional communication skills are a must, as you’ll be part of the management team behind the entire Service Centre. That means we look for Service Delivery Managers who can build a rapport with ease in order to motivate a diverse team.

  • Skills & Experience

    You’ll need to be a fast learner who can quickly get to grips with all aspects of our operations. Your experience gained in a similar environment will help. A strong planner, you’ll need good organisation skills and knowledge of spreadsheets too.

  • Rewards & Benefits

    In return for your influence and hard work, we offer a good benefits package that includes an excellent pension, incentive scheme and Very.co.uk discount.

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