Sales Administrator
Location
L70 1AB Liverpool
Role Overview
Sales Administrator
Permanent
Hybrid working
Skyways Hub, Liverpool
Excellent Salary + Benefits
Role Overview
Here at Yodel, we deliver more than just parcels we deliver a great experience when it comes to your career too. Yodel is seeking a dynamic Sales Administrator to provide operational and administrative support across our Business Accounts team.
This role is crucial in ensuring consistent service performance for our clients and the wider Yodel business. You will collaborate closely with Desk Based Account Managers to support business retention and development objectives, contributing to a stable service performance and an exceptional client experience.
What you'll be doing
- Collaborate with Desk Based Account Managers to achieve sustainable delivery service and operational efficiencies for both clients and Yodel.
- Serve as the first point of contact for administrative queries from clients, supporting pricing and onboarding activities for potential new clients.
- Develop and maintain a broad internal stakeholder network.
- Ensure high levels of client satisfaction by addressing complaints, inquiries, or concerns promptly.
- Manage parcel queries and escalations effectively.
- Work with the Business Control Tower (BCT) to extract data at a client level and identify issues impacting delivery performance.
- Communicate effectively with service centres to ensure timely handling of inquiries.
- Produce daily/weekly KPI reports as required for relevant stakeholders.
- Identify gaps in service performance or capabilities and document actions, escalating as necessary.
- Support lead generation and new business activities for Desk Based Account Managers
- Liaise with other departments for smooth onboarding of clients.
- Scope and validate new business leads.
- Monitor new clients and keep all records up to date.
- Gather and collate forecasts, including peak planning.
- Perform general administrative duties to support the commercial department.
- Ensure compliance of all activities in Salesforce.
What you need to show us
- Experience in customer or client service or sales operations.
- Knowledge of E-Commerce and online marketplace selling is desirable
- Experience in competitive environments and understanding of the UK parcel market is desirable.
- Familiarity with the B2B sales cycle is desirable.
- Strong communication and interpersonal skills.
- Ability to prioritise, meet deadlines, and multitask.
- Proficient in IT (Word, Excel, PowerPoint) and Salesforce or alternative CRM system.
- Strong analytical and problem-solving abilities.
- Detail-oriented and customer service-focused.
- Positive attitude and motivated to succeed.
Why work with us
At Yodel, we value our team members and are committed to fostering an inclusive and supportive work environment. If you're passionate about delivering exceptional service and thrive in a collaborative setting, we'd love to hear from you! The successful candidate will receive the following great benefits:
- Competitive remuneration package
- Flexibility to work from home
- Business casual dress code
- Free personal & professional development courses
- Pension scheme
- Free parking
- Up to 25% discount on Very.co.uk
- Private Medical Insurance
- 31 days holiday including bank holidays.
- Partner discounts, e.g., Nuffield Health, Leicester Tigers, Laithwaite's Wine
- Access to Aviva Digi Care (healthcare support)
- On-site modern gym facilities (includes many classes per week including HIIT and yoga)
- In the office you will have access to Costa, Juice bar, Starbucks, and restaurant.
- Dedicated wellness initiatives that support your wellbeing, ranging from our 24-hour employee assistance programme to subsidised gym membership.
What happens next?
After reviewing your application, our recruitment team will contact you if you are successful. We will arrange a brief call to further explore your background and qualifications, as well as address any questions you may have. If it appears that there is a good fit, we will share your application with the hiring manager for their review.
For this position, our interview process consists of one stage:
First stage: You will be invited to a formal interview lasting approximately one hour. During this interview, you can anticipate a combination of competency-based questions.
Yodel recognises that its people are fundamental to its success. We are committed to equal opportunities, we value differences between people, and we aim to build teams that represent a variety of backgrounds, perspectives, and skills.
If you would like to discuss any accessibility requirements for the recruitment process or the role, please contact the recruitment team who will be happy to discuss.
Apply now to be considered for this exciting opportunity.
Yodel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
