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Customer Experience

Spotting opportunities for change, and driving them are just part of how our Customer Experience team make sure our clients are as happy as their customers are.

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Customer Experience Opportunities

If there’s one thing we deliver in abundance, it’s great customer experience. Getting it right first time is important to us. It’s a huge operation, with millions of customers and hundreds of clients relying on us to provide support and an exceptional service that makes them smile.

Our Customer Experience team leverages insight and relationships, to continue to deliver the best experience possible, constantly looking for new and innovative ways to make our services even better.

  • The Role

    Our Customer Experience team is dedicated to providing support to our customers and clients. We want their experience, and therefore Yodel, to be as positive as possible, and you’ll be a big part of this.

  • Location

    Our Customer Experience team are based in several locations, including strategic customer sites, our Liverpool Head Office and Warrington Service Centre, and even in South Africa – which is home to our 3rd party Customer Service Support team.

  • Passion & Personality

    The tenacity to handle any challenge, attention to detail under pressure, an analytical mind, problem-solving skills and excellent written and verbal skills are all vital. You’ll also need a passion for putting customers first.

  • Rewards & Benefits

    Our induction is designed to get you quickly up to speed, and your colleagues will always be right behind you. As part of our Customer Experience team, there’s also a generous benefits package that includes a pension and Very.co.uk discount.

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